This is a translation. The German version is authoritative.
§ 1 Scope and contracting parties
These terms govern the use of Lytchie Club Card by salons. The contracting party is Nguyen Thi Thai Chinh, To 4B Tran Nguyen Han, TP Bac Giang 26110, Vietnam (the “provider”).
The service is directed exclusively at businesses — at salons acting in the course of their trade or profession (§ 14 of the German Civil Code). No contract is concluded with consumers. The salon’s customers are not contracting parties of the provider — their loyalty relationship is with their salon.
Deviating terms of the salon become part of the contract only if the provider agrees to them expressly in text form.
§ 2 Service
The provider supplies software as a service with which a salon issues digital club cards: customers join via a QR code, the salon gives stamps, and a full card becomes a voucher. The card lives in the browser and, where offered, in Apple Wallet or in Google Wallet.
What is owed is the provision of the software in its current version, not the success of the loyalty programme. The salon determines and is responsible for the content, value and redemption of the reward; it also decides whether a reward or a gift is valid only for a limited time, how many stamps a card may receive on the same day, at what times of day stamps can be given and whether scanning a card already gives the stamp (quick scan).
The provider continues to develop the software. Individual features may change or be discontinued as long as the purpose of the contract is preserved; the provider announces significant changes. For salons in Australia the annex “Australia” limits this: the provider gives notice of a change beforehand, and the salon may end the contract if it does not accept a change that is more than minor.
§ 2a The iPhone app (terms required by Apple)
Where the team app is offered as an app for iPhone through Apple’s App Store (the “Licensed Application”), the following paragraphs apply to that app in addition. They are the licence terms in the form Apple requires from anyone who supplies their own licence terms. They apply alongside the rest of these terms and only to the app itself: § 7 continues to govern the provider’s liability towards the salon, the data processing agreement continues to govern data protection and prevails in such matters, and mandatory law remains unaffected.
This contract is concluded between the salon and the provider only. Apple is not a party to it. The provider, not Apple, is solely responsible for the Licensed Application and its content.
The salon receives a non-transferable licence to use the Licensed Application on any Apple-branded product that it owns or controls, as permitted by the Usage Rules of the Apple Media Services Terms and Conditions, except that the Licensed Application may also be accessed by other accounts associated with the purchaser through Family Sharing or volume purchasing.
Maintenance and support for the Licensed Application are provided by the provider alone. Apple has no obligation whatsoever to furnish any maintenance or support services.
The provider is solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the Licensed Application fails to conform to an applicable warranty, the salon may notify Apple, and Apple will refund any purchase price paid for the Licensed Application. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are the responsibility of the provider, within the limits of § 7.
The provider, not Apple, is responsible for addressing any claim of the salon or of a third party relating to the Licensed Application or to the salon’s possession and use of it. This includes product liability claims, any claim that the Licensed Application fails to meet a legal or regulatory requirement, and claims arising under consumer protection, data protection or comparable rules.
If a third party claims that the Licensed Application, or the salon’s possession and use of it, infringes that third party’s intellectual property rights, the provider, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
Where the salon runs a prize draw with the software, Apple and Google are neither a sponsor of it nor involved in it in any way; the salon alone is the promoter (§ 5).
The salon confirms that it is not located in a country that is subject to a United States government embargo or that has been designated by the United States government as a country supporting terrorism, and that it is not listed on any United States government list of prohibited or restricted parties.
Questions, complaints and claims concerning the Licensed Application are to be directed to the provider. Name, address and e-mail address are given in § 1 and in the legal notice.
The salon must comply with the applicable terms of any third party when using the Licensed Application.
Apple and Apple’s subsidiaries are third-party beneficiaries of this section. Upon the salon’s acceptance of these terms, Apple has the right — and is deemed to have accepted the right — to enforce this section against the salon as a third-party beneficiary.
§ 3 Registration and access
The contract is concluded when the registration is confirmed. The salon’s details must be true and up to date.
Access credentials must be kept secret. The owner area can additionally be locked with a PIN; the scan phone is a separate account that may only scan, stamp and redeem and may answer and clear customer feedback.
The salon is responsible for all actions taken through its accounts. Loss or misuse must be reported to the provider without delay.
§ 4 Plans, prices and payment
The Starter plan is free. It runs on two signed-in devices — the owner’s phone and one scan phone; further scan phones are part of Pro and Max — and includes up to 2,500 customer cards and the core features: club card, scanning, stamping, redeeming, a simple customer list, notification on a stamp and on a full card, and the settings for how long a reward stays valid, how many stamps a card may get per day, the stamping hours and quick scan. The salon’s own logo is not included: the card, the poster and the wallet card carry the salon name. In the Starter plan the card also carries a short reference to the provider — in Apple Wallet the brand in the strip and one line under the QR code, on the web card the brand and the same line above the QR code.
The Pro plan costs 10 € per month when taken out on the provider’s website, cancellable monthly, or 120 € per year on a yearly subscription, invoiced in advance — 100 € as an introductory price for the first year (twelve months for the price of ten), 120 € from the second year on. It includes up to five signed-in devices in total (the owner’s phone and the team’s scan phones together), up to 5,000 customer cards and, on top of Starter: the salon’s own logo on the card, the poster and the Apple Wallet card, cards without the reference to the provider described in the first paragraph, the birthday gift, customer search and customer records, messages to the cards, gifts to individual cards, friend referrals, the visit reminder, customer feedback including the invitation to leave a Google review, and the support chat.
The Max plan costs 20 € per month when taken out on the provider’s website, cancellable monthly, or 240 € per year on a yearly subscription, invoiced in advance — 200 € as an introductory price for the first year (twelve months for the price of ten), 240 € from the second year on. It includes up to ten signed-in devices in total, up to 10,000 customer cards and every feature — on top of Pro: the detailed customer list, the history in the customer record, name and date on every stamp of the card at the counter, history and statistics, the location hint on the wallet card, and the prize draw with a live draw under § 5.
The introductory price applies to a yearly subscription newly taken out on the website. If you switch from the monthly to the yearly subscription in the customer portal, the regular yearly price applies from the start.
Where the iPhone app offers the purchase of a subscription, Pro and Max can also be taken out there; § 4a applies to that route.
Prices on the provider’s website are net prices. Any value added tax or sales tax owed under the applicable law is added where the provider is required to charge it; for supplies to a salon in another country the tax may have to be accounted for by the salon itself. A price shown in the App Store is the price charged there and already includes any tax the app store operator collects.
Each salon may try the Max plan free of charge once for 30 days. The trial requires no payment details and ends by itself: if no subscription is taken out, the salon moves to the Starter plan automatically, at no cost and with nothing to cancel. The trial does not apply to a subscription taken out through the App Store; § 4a applies to an introductory offer granted by the App Store.
The term of Pro and of Max is one month from activation on a monthly subscription and twelve months on a yearly one, and it renews for the same period each time unless cancelled by the end of the respective term.
A salon can move between Pro and Max at any time: on the website route in the customer portal of the payment provider, and for a subscription taken out in the App Store in the subscription settings of its app store account (§ 4a).
If a payment due on the website route is not made despite a reminder, the provider may downgrade the salon to the Starter plan or block access. For a subscription taken out in the App Store, the app store operator handles payment and reminders; once it reports that the subscription has ended, the salon moves to the Starter plan. In both cases the Starter limits apply again: existing customer cards remain; signed-in devices beyond the Starter limit are signed out.
§ 4a Pro and Max through the App Store (iPhone app)
Where the iPhone app offers the purchase of a subscription, the Pro and Max plans can be taken out there through the App Store, with a monthly or a yearly term as offered. Such a subscription runs for the period chosen and renews for the same period each time until it is cancelled.
The price is the one the App Store shows before the purchase; that is the price charged. It is collected by the app store operator, which also handles any tax due on it.
Payment, renewal, cancellation and refunds for a subscription taken out this way are handled by the app store operator under its own terms. The salon cancels such a subscription in the subscription settings of its app store account, not with the provider, and in good time before the current period ends — under the App Store’s rules at least 24 hours before it ends; otherwise it renews. The provider can neither collect nor refund such a payment.
The 30-day free trial under § 4 is not part of a subscription taken out through the App Store. If the App Store shows an introductory offer before the purchase, for example an introductory price for the first period, it is granted by the App Store, and the App Store’s own rules and its own eligibility check apply to it.
These terms apply to this route as well. The provider activates the plan purchased for the salon account as soon as the App Store confirms the purchase, and moves the account back to Starter as soon as the App Store reports that the subscription has ended. Which plan applies follows from the product the App Store reports as purchased; a move between Pro and Max is made in the App Store, which also bills it.
For that purpose the provider receives signed purchase receipts and signed notifications about the course of the subscription from the App Store: its identifier, the product purchased, the expiry date, any revocation, whether automatic renewal is switched on, any billing grace period, whether the purchase comes from the test or the live environment, and the identifier of the salon the purchase was made for. The provider receives no payment data.
One subscription applies per salon account. While a subscription taken out in the App Store is running, the provider does not start a second, paid subscription on its website. The other way round the provider cannot prevent anything: the App Store has already charged by the time the purchase reaches the provider. The salon then has two subscriptions — the app says so — and cancels one of them where it was taken out.
Deleting the salon account under § 9 does not end a subscription taken out in the App Store. Only the salon can cancel it, in its app store account, and the App Store keeps billing until it does.
The provider’s offer is directed at businesses. A statutory right of withdrawal exists only for consumers (§ 312g of the German Civil Code) and therefore does not arise here, on either route. Any right the app store operator grants under its own terms — for instance a cancellation or a refund within a certain period — remains untouched by these terms.
§ 5 Obligations of the salon
The loyalty programme is the salon’s own offer. It sets the reward and the round length, decides how long a reward or a gift stays valid and how many stamps a card may get per day, and redeems the reward itself. Where a period runs, the card shows the date; after that the reward or gift can no longer be redeemed.
If the salon sets stamping hours, no card accepts a stamp outside them; what counts is the time in the time zone of the phone that stamps. If it switches quick scan on, scanning a card already gives the stamp, under the name the salon chose for it — one per scan or, where set on the phone, several, at most as many as the round length and the daily maximum allow and never more than ten. The salon checks the result on the card shown; it can withdraw a freshly given stamp within 15 minutes.
The salon warrants that it holds the rights to the name, logo and other content it uploads and grants the provider permission to use them for issuing the club cards. Apple and Google require this confirmation for the wallet cards.
The salon informs its customers about the processing of their data and points them to the privacy policy.
Club cards may only be issued to persons aged 16 and over.
Reward texts, messages, logos and salon details must not infringe third-party rights or applicable law. The salon is responsible for messages to its own customers, in particular for promotional content; the statutory requirements of the law applicable to the salon must be observed — in Germany § 7 UWG, in Australia the Spam Act 2003 (Cth) and, where the salon is covered by the Privacy Act, Australian Privacy Principle 7 on direct marketing, in Canada the anti-spam legislation, and in the United States the applicable federal and state rules on commercial messages.
If the salon invites its customers to leave a review on Google, it follows Google’s rules and the law that applies to it: it promises nothing in return for a review, and it does not choose whom to invite by how satisfied they were. That is why the software offers the invitation in the same way for every piece of feedback.
Information about a customer’s health does not belong in this software — neither in reward texts nor in messages nor in free-text fields.
Where the salon runs a prize draw with the software, the salon alone is its promoter. The provider only supplies the tool: it counts the entries from the stamps given in the period set, draws the winners at random at the time set, shows the draw live on the cards and in the app, and notifies the cards. The prizes, the number of prizes, the period and handing the prizes over are for the salon to decide and to answer for; a prize appears as a gift on the card and is redeemed at the salon.
A prize can be redeemed for 30 days from the draw — a fixed period, whatever the salon otherwise allows for gifts. If it is not redeemed by then, it expires by itself; the card and the salon’s app receive a notice. The salon can only redeem a prize, not withdraw it. The prize is handed over only to the person whose first name on the card matches the first name in their identity document, because a card can be passed on; the document is merely shown, and nothing from it is stored. The prize on the card points this out.
Whether a prize draw is lawful, and what it has to say, follows from the law that applies to the salon — in Germany for instance the Act against Unfair Competition and the gambling law of the federal states. The salon checks that itself. The software produces terms of participation as a template; they are not legal advice. The salon reads them, answers for them and adds to them where its own law asks for more — in the app as its own additions, which appear below the standard text and do not replace it. Apple and Google are neither a sponsor of such a prize draw nor involved in it in any way (§ 2a).
The provider may remove content and block access if these obligations are breached. For salons in Australia the annex “Australia” limits this: the provider says why, and where the problem can be put right it first gives a fair opportunity to put it right.
How the provider handles reports about content is set out in § 5a.
§ 5a Reporting unlawful content
Salons fill this software with their own content: salon name, logo, reward texts, gift texts and messages to their own customers. The provider does not review that content before it appears.
Anyone who considers content in this software unlawful can tell the provider, for example by e-mail to info@lytchie.com. It helps to say where the content is (which salon, which page or which message), why it is considered unlawful, and how the provider can reply.
The provider looks at every report. Where content is manifestly unlawful or breaches § 5, the provider may remove it and block access to the account. The provider tells the salon its decision and, where the report gave a way to reply, tells the person who reported it as well — including where it does not act.
§ 6 Availability
The provider operates the software with the care of a prudent business person but owes no particular availability under the free Starter plan.
Interruptions due to maintenance, faults at upstream suppliers or force majeure are possible. Where feasible the provider announces planned maintenance and schedules it for quiet hours.
§ 7 Liability
The provider is liable without limitation for intent and gross negligence, for injury to life, body or health, within the scope of a guarantee given, and under the German Product Liability Act.
In the event of slightly negligent breach of a material contractual obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the salon may regularly rely — the provider is liable up to the foreseeable damage typical for this type of contract. Otherwise liability for slight negligence is excluded.
For free use under the Starter plan the provider is liable only for intent and gross negligence.
For loss of data the provider is liable only to the extent that the loss would also have occurred with proper and regular data backups by the salon.
The above limitations also apply to the personal liability of the provider’s staff and agents.
If the salon’s place of business is in the United States, the annex “Additional terms for salons in the United States” applies in addition to this section. If it is in Australia, the annex “Australia” comes first: nothing in this section excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.
§ 8 Data protection and processing
The data of customers on the club cards belongs to the salon. The salon is the controller under the GDPR; the provider processes the data as a processor.
The data processing agreement forms part of this contract and is concluded electronically upon registration (Art. 28(9) GDPR).
§ 9 Term, cancellation and deletion
The Starter plan runs for an indefinite period and may be cancelled by either side at any time without notice. For Pro and Max the term under § 4 applies.
Cancellation is made in text form, for example by e-mail to info@lytchie.com. A subscription taken out in the App Store is cancelled in the subscription settings of the app store account instead (§ 4a). The right to switch providers and to take the salon’s own data along follows from § 9a.
The right to extraordinary termination for good cause remains unaffected; good cause exists in particular in the event of a serious breach of § 5.
The salon can delete its account itself in the app at any time (Menu → Account & security → “Delete salon and account”). A running subscription taken out on the provider’s website has to be cancelled first; while it runs, the account cannot be deleted. A subscription taken out in the App Store, by contrast, does not stand in the way of deletion — it keeps running and has to be cancelled in the app store account (§ 4a), otherwise the App Store keeps billing. At the salon’s request the provider also deletes the account in full — with all customer cards, stamps, vouchers and settings. Deletion is final and cannot be undone; the platform log records, without customer data, that and when the deletion took place — with the salon name, the plan and counts, and the contact e-mail address only as a checksum. The salon saves whatever it wishes to keep beforehand.
After the contract ends, the salon’s data is deleted unless a statutory retention duty applies.
§ 9a Switching to another provider and taking the data along
European law gives every customer of a cloud or software service the right to move to another provider or to its own systems and to take its data along (Chapter VI of Regulation (EU) 2023/2854, the Data Act). This section applies in addition to § 9 and takes precedence over it where the two differ.
The salon can request the switch at any time. The notice period for such a request is two months at most; where this contract provides for a shorter one, the shorter one applies. Fees already owed for a term paid in advance are not affected by such a request.
After the notice period a transition period of up to 30 calendar days begins. During it the provider supports the salon and any provider it names, and gives the salon the information it needs for the switch. If 30 days are technically not enough, the provider tells the salon within 14 working days of the switching request, gives its reasons and names an alternative transitional period of no more than seven months; the salon may also extend the period once itself.
On request the salon receives, in a common machine-readable format: its settings, reward configuration and logo, the names of the stamps, the customer cards with first name, customer number, language, date of birth where the customer entered one, stamps, vouchers, birthday gifts, gifts from the salon to individual cards and feedback, the messages sent to the cards, the referral codes together with which card referred which, the winners of a prize draw, and the salon’s history.
Some things cannot be handed over: the software itself, and the provider’s own operating and security data. Wallet passes cannot be moved to another provider either — a new provider has to issue them again.
For at least 30 calendar days after the transition period ends, the salon can still retrieve its data from the provider. After that the provider deletes it.
Instead of switching, the salon can ask the provider to delete everything. The contract then ends with the deletion. If the salon deletes its account itself in the app (§ 9), the deletion takes effect at once and there is no retrieval period — so it should ask for its data beforehand.
The provider charges nothing for switching.
§ 10 Changes to these terms
The provider may amend these terms where this is necessary because of a change to the software, the legal situation or case law, and where the salon is not unreasonably disadvantaged as a result.
Changes are announced to the salon by e-mail or in the app at least 30 days before they take effect. If the salon does not object before they take effect, the change is deemed accepted; the provider points this out in the announcement. If the salon objects, either side may terminate the contract as of the effective date.
For salons in Australia the annex “Australia” limits this: a change that is more than minor and leaves the salon worse off is not deemed accepted by silence alone, and the salon may end the contract as of the effective date.
§ 11 Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Choosing German law does not remove rights the salon has under mandatory law at its own place of business. For salons in the United States, in Australia and in Canada, the annexes at the end of these terms apply in addition.
Should a provision be or become invalid, the remainder of the contract remains effective.
Version 2026-10-06.1, as of 6 October 2026.
Annex: Additional terms for salons in the United States
This annex applies in addition if the salon’s place of business is in the United States. It adds to these terms; it does not replace them. § 7 continues to apply.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT AS § 7 AND MANDATORY LAW PROVIDE OTHERWISE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IT WILL PRODUCE ANY PARTICULAR COMMERCIAL RESULT.
TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT AS § 7 AND MANDATORY LAW PROVIDE OTHERWISE, NEITHER SIDE IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OR LOST DATA, EVEN IF IT WAS TOLD THAT SUCH DAMAGES WERE POSSIBLE. WHERE WE ARE LIABLE FOR SLIGHT NEGLIGENCE UNDER § 7, THAT LIABILITY IS LIMITED IN AMOUNT TO WHAT THE SALON PAID US IN THE TWELVE MONTHS BEFORE THE EVENT THAT CAUSED THE CLAIM, AND TO 100 € FOR A SALON ON THE FREE STARTER PLAN.
Nothing in this annex limits liability that the law does not allow to be limited: liability for intent and gross negligence, for injury to life, body or health, for a guarantee we have given, and under product liability law. Nothing in this annex takes away a right that the mandatory law of the salon’s home state gives it. If a state does not allow one of the exclusions above, that exclusion does not apply to that salon and the rest of this annex stays in force.
The salon confirms that it is not located in, and not owned or controlled by a person in, a country under a US, EU or United Nations embargo, and that it is not named on a US, EU or United Nations sanctions list. The salon will not make the service available to such a country or person. If that changes, we may end this contract at once.
We offer the service to businesses, not to consumers, so US rules written for consumer subscriptions do not normally apply to a salon’s subscription with us. Where such a rule does apply, we follow it. In every case a subscription can be cancelled the same way it was taken out: with us for a subscription taken out on our website, and in the app store account for a subscription taken out in the app (§ 4a).
§ 11 stays as it is: German law governs this contract. This does not take away rights that mandatory law at the salon’s place of business gives it, and a place of jurisdiction named in these terms does not prevent either side from going to a court that has mandatory jurisdiction over it.
Annex: Australia
This annex applies where the salon’s business is in Australia. It adds to these terms. “Australian Consumer Law” means Schedule 2 to the Competition and Consumer Act 2010 (Cth).
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Any wording above that would do so does not apply to you — in particular the limits in § 7 and the sentence there about liability under the free Starter plan.
Where the Australian Consumer Law allows a limit, our liability for failing to meet a consumer guarantee for services is limited to supplying the services again or paying the cost of having them supplied again, and we will rely on that limit only where it is fair and reasonable to do so.
Price. On our website Pro costs 10 € per month on a monthly subscription; on a yearly subscription it costs 100 € as a single payment for the first twelve months in advance (introductory price) and 120 € as a single payment for each further twelve months. Max costs 20 € per month, or 200 € as a single payment for the first twelve months and 240 € for each further twelve months. On a monthly subscription we invoice the monthly amount each month; on a yearly subscription we invoice the yearly amount in advance, not a monthly one. Prices on our website are in euro and exclude any tax payable in your own country, and your bank may add a currency conversion charge. For a subscription taken out in the App Store, the price is the one the App Store shows for your country before the purchase, and § 4a applies.
Renewal and cancellation. Pro and Max run for one month on a monthly subscription and for twelve months on a yearly one, and renew for the same period each time. The introductory price applies to the first twelve months of a yearly subscription only; from the second year on, a yearly subscription renews at the full yearly price stated above. The introductory price applies to a yearly subscription newly taken out on our website; switching from monthly to yearly in the customer portal is charged at the full yearly price from the start. You can cancel at any time by e-mail to the address given in § 9; a subscription taken out in the App Store is cancelled in the subscription settings of your app store account instead, under the App Store’s rules at least 24 hours before the current period ends. A cancellation that reaches us before the end of the current term stops the renewal.
Changes. We may change or discontinue individual features, and we may change these terms. We tell you beforehand — for a change to these terms at least 30 days beforehand (§ 10). If a change is more than minor and you do not accept it, you may end the contract on the day it takes effect. We do not treat your silence as agreement to a change that leaves you worse off.
Suspending or ending your access. We will not suspend or end your access without telling you why and — where the problem can be put right — without first giving you a fair opportunity to put it right. We may act immediately only where the law requires it or where someone is at risk.
Messages to your own customers. You decide what is sent to your customers’ cards. A message that promotes your business is a commercial electronic message under the Spam Act 2003 (Cth): you need your customers’ consent, your salon must be identifiable in the message, and you must stop sending to anyone who asks you to. We provide the tools; the message is yours.
Law and courts. German law governs this contract. That does not remove any right you have under the law of your own country that cannot be contracted out of, and the Australian Consumer Law applies wherever it applies of its own force. A place of jurisdiction named in these terms does not prevent either side from going to a court that has mandatory jurisdiction over it.
Annex: Canada
This annex applies where the salon’s business is in Canada. It adds to these terms; it does not replace them.
Messages to your own customers. A message that promotes your business is a commercial electronic message under Canada’s anti-spam legislation: you need your customers’ consent, your salon has to be identifiable in the message, and you have to stop sending to anyone who asks you to. We provide the tools; the message is yours.
Consumer rules. Provincial rules on automatic renewal, cooling-off and cancellation are written for consumers. A salon contracts in the course of its business, so they do not normally apply to it. Where such a rule does apply, we follow it. A subscription is cancelled where it was taken out: with us for a subscription taken out on our website (§ 9), and in the app store account for a subscription taken out in the app (§ 4a).
Personal information. How card data is handled is set out in the privacy policy and in the data processing agreement; both carry their own notes for Canada at the end.
Law and courts. German law governs this contract. That does not remove any right you have under the mandatory law of your province or of Canada, and a place of jurisdiction named in these terms does not prevent either side from going to a court that has mandatory jurisdiction over it.